Refund Policy

Reservation Period

After placing an order, the selected book cover will be reserved for the customer for 48 hours. Payment should be completed within this period to secure the reservation. If payment is not received within 48 hours, the reservation will expire automatically and the cover will become available again for purchase.

Cancellation Before Processing

Customers may request cancellation before the design process has started. The design process begins after payment has been received and confirmed. Once payment confirmation has been received, work on the book cover will begin, including any requested customizations, layout adjustments, typography changes, image editing, or other design work based on the customer's requirements.

After Processing Has Started

Once work on the customized design has started, cancellations, returns, exchanges, or refunds are generally not available, as the product is being created specifically for the customer.

Customized Products

All book covers are individually created according to the customer's requirements. Since each design is made specifically for one customer and cannot be resold, cancellations, returns, exchanges, or refunds cannot be accepted once the design process has started.

This applies to:

• Customized book cover designs
• Personalized text, including book titles and author names
• Design adjustments and modifications requested by the customer

Customer Responsibilities

Customers are responsible for providing accurate information, including the correct book title, author name, and any other details required for customization. Sarah Book Design is not responsible for delays or additional changes caused by incorrect information provided by the customer.

Revisions and Adjustments

Minor adjustments may be included depending on the order. Requests for major changes or a complete redesign after the customization process has started may require an additional fee.

Digital Files

Once final digital files have been delivered, refunds are generally not available, except in cases where the delivered files contain a technical error or do not match the agreed order requirements.

Issues With Your Order

If there is an issue with your order or the delivered files, please contact me. Each case will be reviewed individually and I will do my best to resolve the issue.